Can you embroider on anything?
Pretty much, however JST will recommend the best items for embroidery. Some fabrics and garment styles are not suitable. If this is the case we will offer other branding techniques.
How long does it last?
Embroidery will last the lifetime of your garment provided you adhere to the washing instructions. Vinyl printing lasts on average for 40 washes providing that the laundry instructions are followed. In our experience many items last much longer than this with good care.
How much is the set up fee and what is it for?
There is a one off payment of £12.50 + VAT per logo for embroidered and printed logos; this is per size of logo ( eg for a cap or a sleeve). Once the logo has been set up this charge does not apply again for future orders unless the logo changes in any way.
Alternatively if you can provide your logo as a .dst file there will be no embroidery set up charge and no charge for print orders where a vector file can be supplied.
How long will my order take?
If your order is being personalised with print or embroidery our aim is to deliver your within approximately 10 working days from the date of payment. If you have a specific date you need your garments for, please let us know at the outset. We use a trackable courier for despatches to ensure orders arrive in a timely fashion.
Is there a minimum order quantity?
The majority of our range do not have minimum orders. However, certain items do so please contact us for advice.
What if my garments don’t fit?
Each product comes with a size guide on request. This is usually the relevant chest size. Please check all sizes carefully as we do not accept liability for goods that do not fit.
Garment samples are available on 7 day free trial for sizing purposes. Terms & Conditions apply ( see ‘Can I order samples’). Or pop in and see us!
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel your order. Once your garments are in production we are unable to cancel the order. Production commences on payment.
Can I order samples?
We charge for plain samples. However, we will refund the amount once they are returned, or deduct the amount from any order placed (delivery charge is non-refundable). Plain samples must be returned in the same ‘as new’ condition to receive a refund. Please note, that we cannot accept back garments that have been embroidered, unless there is a problem with the garment or embroidery.
Samples may be provided in an alternative colour.
What are your delivery charges within the UK?
(*excludes Scottish Highlands & Scottish Islands, Scilly Isles, Isle of Wight, Isle of Man and Northern Ireland)
The standard cost for delivery of orders to UK mainland is £6 ( incs VAT). This does not apply to the Scottish Highlands & Scottish Islands, Northern Ireland and other islands off the UK mainland.
Overseas postage will be calculated at checkout
Can I get a discount on a bulk order?
We will always do our very best include multibuy discounts wherever possible.
Are my credit card details secure?
Our credit card payments are processed by Worldpay to ensure that your personal details are safe. We do not receive any payment details via the website. If you call to give us your card details to pay for an order placed via email, we destroy your card details once the payment is processed.
Will my personal information be shared with other parties?
No, your information will only be used by us and any third parties who are involved in processing your order, for example our courier service. For more information please see the Terms and Conditions of our site.
I don’t have a logo yet!
Don’t panic. Our in house specialist Jane can assist you through the whole process and develop your logo with you. Charges may apply. Initial consultation is absolutely free.
Can I bring my own items for embroidery?
All applications will be considered. However, we retain the right to refuse items that we don’t feel suitable. You may incur a higher personalisation charge as we have not supplied the items.